FAQ

• Orders & Shipping

How long does it take to process my order?

Each order is carefully prepared within 1–3 business days.

Do you offer delivery?

Yes, we currently offer delivery across the UAE. Shipping times vary depending on your location and will be shown at checkout.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email or WhatsApp.

 

•  Product & Care

What materials do you use?

Our pieces are crafted using high-quality 316L stainless steel, finished with 18K gold plated coating, designed for everyday wear and lasting elegance.

Will the jewellery tarnish?

Our pieces are made to maintain their beauty over time. To keep them at their best, we recommend avoiding perfumes, and harsh chemicals.

How should I care for my jewelry?

Store your piece in a dry place and gently clean it with a soft cloth after use.

•  Returns & Exchanges

Do you accept returns or exchanges?

Due to hygiene and quality reasons, we currently do not accept returns. However, if there is an issue with your order, please contact us and we will be happy to assist.

in case of factory defects please refer to our 1-year warranty policy